What personal data we collect and why we collect it

Awake in Thailand LLC, its owners, employees and associates collect personally identifiable information in order to provide travel services to our guests. This information may include names, physical addresses, email addresses, bank and credit card information, passport information and other data necessary to provide exceptional service to our customers. Awake in Thailand LLC makes every effort to protect your data. We do not sell your data and we only share your data with other parties to the extent required to provide services to you or as required by law.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should be mindful of the EXIF data, including GPS information, that is included. Visitors to the website can download and extract any personal information and location data from images you upload.

Contact forms

We use contact forms as a convenient way for you to reach us with questions. Any personal information you enter will be used to provide answers to your questions. This information resides on our hosting service servers and is kept on our company computers as well.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Awake in Thailand LLC provides these links as a convenience to provide useful information and references. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Awake in Thailand LLC has no control over third-party data collections and assumes no responsibility for them.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We will also send your personal information to our affiliates in Thailand and other countries on your itinerary to the extent required to facilitate the visa process for your trips and make reservations on your behalf. This typically includes name, address, passport number, passport photo, flight information and itinerary details. This data is required for visa processing, hotel and transportation reservations or as otherwise needed by government and third-party entities to facilitate your trip. We only share the minimum data needed to fulfill your itinerary, however, Awake in Thailand LLC has no control over the use of your data by third-parties or any government entity, including the United States Government.

How we protect your data

We host our website with the SiteGround. This company is GDPR compliant and uses standard industry practices to secure the data you enter on our website or send us via email. Learn more about how SiteGround processes your data here.

The data we collect during the course of business is stored on our internal computers and physical files in our office. Data on our computers is password protected. Our computers are connected to the Internet behind an industry standard firewall. Paper forms and files in our office are accessible only by the owners/operators of Awake in Thailand LLC.

What data breach procedures we have in place

In the unlikely event that your data is compromised, we will notify you within 3 days of discovery. We pledge to be as transparent as possible and will provide all information we have regarding the extent to which your data was compromised. We will cooperate with law enforcement to the maximim extent possible in an effort to recover your data and prosecute those responsible for any illegal activity relavent to a data compromise. Awake in Thailand LLC’s sole liability in the event of a compromise of data we control is to provide you with 1 year of third-party credit monitoring service.